Charity Shop Floor Supervisor
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Birmingham Hospice. As a key member of our retail operations team, you will be responsible for the day-to-day management of our charity shop in Harborne, Birmingham.
Key Responsibilities:
- Manage and supervise a team of retail staff and volunteers to ensure excellent customer service and sales targets are met.
- Oversee the visual merchandising, stock rotation, and health and safety procedures in the shop.
- Drive sales growth and maximize revenue through effective merchandising, pricing, and promotional strategies.
- Ensure the shop is maintained to a high standard, meeting brand expectations and company policies.
- Manage opening and closing procedures, including till operations and cash handling.
- Develop and implement strategies to improve customer engagement and loyalty.
- Collaborate with the Retail Area Manager and Superstore Manager to achieve business objectives.
Requirements:
- Proven experience in retail management, with a strong track record of sales growth and team leadership.
- Excellent customer service skills, with the ability to handle complaints and difficult situations.
- Strong organizational and communication skills, with the ability to work effectively in a team environment.
- Ability to work flexibly, including weekends and bank holidays.
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