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Charity Shop Floor Supervisor

2 months ago

Birmingham, Birmingham, United Kingdom Birmingham Hopsice Full time

Job Summary:

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Birmingham Hospice. As a key member of our retail operations team, you will be responsible for the day-to-day management of our charity shop in Harborne, Birmingham.

Key Responsibilities:

  • Manage and supervise a team of retail staff and volunteers to ensure excellent customer service and sales targets are met.
  • Oversee the visual merchandising, stock rotation, and health and safety procedures in the shop.
  • Drive sales growth and maximize revenue through effective merchandising and sales strategies.
  • Ensure the shop is maintained to a high standard, meeting brand expectations at all times.
  • Manage opening and closing procedures, including till operations and cash handling.
  • Develop and implement customer engagement strategies to drive customer loyalty and retention.

Requirements:

  • Proven experience in retail management, with a strong track record of sales growth and team leadership.
  • Excellent customer service skills, with the ability to handle complaints and difficult situations.
  • Strong organizational and communication skills, with the ability to work effectively in a team environment.
  • Ability to work flexibly, including weekends and bank holidays.

What We Offer:

Birmingham Hospice is a leading charity retailer, committed to providing excellent customer service and supporting our local community. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits including:

Competitive salary and benefits package.Opportunities for career development and progression.A fun and supportive work environment.