Telecoms Business Development Lead
7 days ago
This exciting opportunity has arisen for a Service Delivery Manager to join our fast-growing telecoms business in Manchester. The successful candidate will be responsible for building and maintaining strong relationships with customers, delivering ITIL operating processes, and working with cross-functional teams to resolve escalated issues.
Responsibilities
- Manage customer relationships and act as primary point of contact for escalations.
- Deliver ITIL operating processes and procedures.
- Organise cross-functional teams to address and resolve escalated customer issues efficiently.
- Drive continuous service improvement within assigned accounts.
Requirements
- ITIL certified.
- Experience in Service Delivery within a Telecoms or Managed Service environment.
- Excellent communication and interpersonal skills.
- Able to work under pressure and meet deadlines.
About Our Company
We are a leading telecoms business in the UK, known for our commitment to exceptional service and customer satisfaction. We have achieved consistent growth over the past 5 years and have been recognized for our innovative approach to customer service.
What We Offer
- Competitive salary: £65,000-£85,000 per year.
- 25 days holiday (plus bank holidays).
- Car allowance.
- Life assurance.
- Health cash plan.
- Pension scheme.
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