Workday Reporting Lead

2 months ago

London, Greater London, United Kingdom Workday, Inc. Full time

About the Role

The Consulting Manager, Workday Success Plans Delivery – Tech will be responsible for leading a team of Workday experts focused on helping our customers adopt new features and optimize their existing solutions.

Key Responsibilities

  • Deliver small scope consulting in response to customer requests, providing configuration guidance, demonstrations, considerations, tips & tricks, and troubleshooting.
  • Act as a queue lead for Reporting, reviewing incoming customer requests and assigning appropriate delivery consultant.
  • Aggressively recruit, develop, manage, and retain a diverse team of consultants.
  • Promote a team-orientated, challenging, and innovative work environment.
  • Deliver on quarterly objectives including headcount/hiring, customer satisfaction, individual and team utilization and administer team's incentive compensation plans.
  • Maintain and improve the consulting onboarding, performance management and career development processes.
  • Collaborate with peers and other team members to continuously look for process improvement to enhance the consultant experience.
  • Work across organizations to align on priorities.
  • Maintain product expertise and Workday Certification(s) along with familiarity with the overall Workday roadmap and industry practices.
  • You will be measured on customer satisfaction, utilization, program revenue & retention as well as individual goals.

About You

The ideal candidate will have a mix of product/program management, consulting, and people management skills with a strong working knowledge of professional services, education services and enablement services as it relates to enterprise software.

Basic Qualifications

  • 7+ years of experience with Workday Reporting delivery.
  • 3+ years of experience leading teams.

Other Qualifications

  • Experience with Workday technology & tools.
  • Critical thinker & innovator with the ability to bring new ideas to life.
  • Strong team player, committed to high quality delivery.
  • Willingness to take personal ownership and responsibility for achieving results.
  • Excellent attention to detail while also understanding the strategy and vision that drives the team.
  • Self-starter with proven ability to thrive and excel in a fast-paced, dynamic environment with high performance expectations.
  • Structured, organized, and disciplined, and able to priorities and handle multiple tasks simultaneously.
  • Excellent written and oral communication skills.
  • High levels of energy and enthusiasm.

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