CRM Automation Manager

4 weeks ago


London, Greater London, United Kingdom Charlotte Tilbury Full time

About Charlotte Tilbury Beauty

We are a global beauty company that has revolutionised the industry by making makeup applications accessible to everyone. Our mission is to empower people to be the best version of themselves.

As a CRM Automation Manager, you will be responsible for managing and analysing our multi-touch customer journeys across both lifecycle and triggered campaigns. You will lead an always-on testing and optimisation strategy for these customer journeys, working closely with the CRM co-ordinators on the team to brief creative to copy and design based on insights and learnings.

Key Responsibilities

  • Manage and analyse multi-touch customer journeys across lifecycle and triggered campaigns
  • Lead always-on testing and optimisation strategy for customer journeys
  • Work with CRM co-ordinators to brief creative to copy and design based on insights and learnings
  • Collaborate with Customer Insights and Data Science teams on new audiences to target and algorithms to serve customers
  • Support Head of CRM with data-led strategy, leading on increasing first-party data collection and list growth

Why Join Us?

We are a values-driven, high-growth company that offers a hybrid model with flexibility, allowing you to work how best suits you. We also offer a range of benefits, including 25 days holiday, inclusive parental leave policy, and wellness and social benefits.



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