Client Experience Manager

3 weeks ago


Basildon, Essex, United Kingdom Office Angels Full time
Role Description

We are seeking a highly motivated Client Experience Manager to join our team at Office Angels in Basildon, Essex. As a Client Experience Manager, you will be responsible for ensuring that our clients receive the highest level of service and satisfaction.

About the Position

The ideal candidate will have previous experience in customer service and be able to demonstrate a passion for delivering outstanding customer experiences. They will also need to be proficient in using computer systems to record and retrieve customer information.

Responsibilities
  • Manage relationships with existing and new clients to ensure their needs are met and exceeded.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Work closely with the client-facing team to ensure seamless delivery of services.
  • Maintain accurate records of customer communication and escalate issues as necessary.
Salary and Benefits
  • A competitive salary of £35,000 - £45,000 per annum.
  • 25 days holiday + Bank Holidays, annual bonus, pension scheme, parking on site, and a company car or car allowance.
  • Opportunities for career growth and development.


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