Technical Support Services Manager

8 hours ago


Wythenshawe, Manchester, United Kingdom Robert Walters Full time

**Robert Walters is seeking a talented Technical Support Services Manager to join our team in Wythenshawe.**

The salary for this exciting opportunity is £45,000.

As a Technical Support Services Manager at Robert Walters, you will be responsible for leading a team of service desk analysts and ensuring customer satisfaction through effective problem management.

Key responsibilities include:

  • Managing a team of service desk analysts to deliver high-quality technical support services
  • Developing and implementing effective problem management strategies to ensure customer satisfaction
  • Maintaining efficient IT operations within the organisation by identifying areas for improvement and implementing changes

The ideal candidate will have a strong background in support services and stakeholder engagement, with experience in using service desk ITSM systems and working to a 2nd line level. They will also possess strong presentation skills, the ability to motivate performance and lead high-performance teams, as well as being adaptable to learning new technologies and contributing to the ongoing program of systems deployment.

In this role, you will have the opportunity to work with a variety of stakeholders, including suppliers and IT teams, to ensure that technical support services are delivered efficiently and effectively. You will also be responsible for developing and maintaining relationships with these stakeholders to ensure that their needs are met.

The successful candidate will have excellent communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholders. They will also be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously.

This is an excellent opportunity for a motivated and experienced Technical Support Services Manager to join our team and contribute to the success of our business.



  • Wythenshawe, Manchester, United Kingdom TK Elevator UK Ltd Full time

    About the RoleWe are seeking a skilled Field Support Engineer to join our Technical Support Department. As a Field Support Engineer, you will provide technical support to field technicians by telephone, by video, or with site visits. You will also prepare and perform training on lifts, as well as assist in the development of technical publications and...


  • Wythenshawe, Manchester, United Kingdom Creative Support Full time

    We are seeking a dedicated and compassionate Senior Support Worker to join our team in Northenden, supporting adult females with severe and enduring mental health diagnoses. The role involves providing high-quality support and care, working collaboratively with a multidisciplinary team to promote independence and recovery.Key responsibilities...


  • Wythenshawe, Manchester, United Kingdom Creative Support Full time

    We are a passionate and inclusive organization committed to providing exceptional support services. Our mission is to empower individuals with learning disabilities and complex needs to lead fulfilling lives.As a Relief Support Worker, you will be part of our team in Wythenshawe, Manchester, supporting 12 service users with their daily needs. Your role will...

  • Senior Support Worker

    4 weeks ago


    Wythenshawe, Manchester, United Kingdom Creative Support Full time

    We are seeking a highly motivated and caring individual to join our team as a Senior Support Worker in our South Manchester Mental Health Service. As a Senior Support Worker, you will be responsible for providing high-quality support and care to adult females with severe and enduring mental health diagnoses.The service provides 24-hour support, which...


  • Wythenshawe, Manchester, United Kingdom Eligo Recruitment Full time

    Ready for a career shift? Look into the Senior Product Support Engineer role at Eligo Recruitment.Imagine a position where you can work hands-on with cutting-edge security tech, enjoying a consistent office-based schedule and improved work-life balance.Why This Role Stands Out:Partner with a global leader in electronic security solutions, operating in over...

  • Senior Support Worker

    3 weeks ago


    Wythenshawe, Manchester, United Kingdom Creative Support Full time

    We are seeking a motivated and enthusiastic individual to join our team as a Senior Support Worker in our South Manchester Mental Health Service. As a Senior Support Worker, you will be responsible for providing high-quality support to adult females with severe and enduring mental health diagnoses. You will work closely with the women to achieve greater...

  • Senior Support Worker

    4 weeks ago


    Wythenshawe, Manchester, United Kingdom Creative Support Full time

    We are seeking a motivated and enthusiastic individual to join our team as a Senior Support Worker in our South Manchester Mental Health Service. As a Senior Support Worker, you will be responsible for providing high-quality support to adult females with severe and enduring mental health diagnoses.The service provides 24-hour support, which requires staff to...

  • Senior Support Worker

    4 weeks ago


    Wythenshawe, Manchester, United Kingdom Creative Support Full time

    We are seeking a motivated and enthusiastic individual to join our team as a Senior Support Worker in our South Manchester Mental Health Service. The successful candidate will provide high-quality support to adult females with severe and enduring mental health diagnoses, promoting their recovery and independence.The role involves providing practical...


  • Wythenshawe, Manchester, United Kingdom TK Elevator UK Ltd Full time

    About the RoleWe are seeking a skilled Field Support Engineer to join our team at TK Elevator UK Ltd. As a Field Support Engineer, you will be responsible for providing technical support for the commissioning phase of our new EOX lift and expert-level support for maintenance and troubleshooting.Key ResponsibilitiesProvide technical support to field...

  • Support Worker

    4 weeks ago


    Wythenshawe, Manchester, United Kingdom Creative Support Full time

    We are seeking a motivated and caring individual to provide person-centred support to 12 service users with learning disabilities and complex needs in Wythenshawe.As a Relief Support Worker, you will work in a team that enables great outcomes for the people we support.Experience of working with people with a learning disability is essential, and you must be...


  • Wythenshawe, Manchester, United Kingdom Future Directions Full time

    Main Duties and ResponsibilitiesFuture Directions CIC is seeking a Senior Support Services Manager to lead our specialist services in Wythenshawe, Manchester. The ideal candidate will have excellent communication skills, the ability to manage a team, and will be able to live out our values on a daily basis.This gives the perfect opportunity for an...


  • Wythenshawe, Manchester, United Kingdom Creative Support Full time

    We are seeking a motivated and enthusiastic individual with leadership qualities to support people to achieve greater independence. With a focus on trauma-informed care, recovery, and person-centred practices, you will work intensely with women to achieve move on using a bespoke support planning approach. The role involves providing practical assistance with...

  • Senior Support Worker

    4 weeks ago


    Wythenshawe, Manchester, United Kingdom Creative Support Full time

    We are seeking a highly motivated and experienced individual to join our team as a Senior Support Worker in our South Manchester Mental Health Service. This role will involve providing support and care to adult females with severe and enduring mental health diagnoses, working in a 24-hour service that requires staff to fulfill sleep-ins as part of their rota...


  • Wythenshawe, UK, Manchester, United Kingdom Eligo Recruitment Full time

    Ready for a Change? Step into Stability with a Senior Product Support Engineer Role! Are you a skilled Fire & Security Engineer based in the North West looking to break free from the constant call-outs, long drives, and unpredictable schedules of fieldwork? Imagine a role where you can still work hands-on with the latest security tech, but with a...


  • Wythenshawe, Manchester, United Kingdom TK Elevator UK Ltd Full time

    About the RoleWe are currently seeking a highly skilled Lift System Expert to join our Technical Support Department. In this role, you will be responsible for providing expert support for various lift systems, including high-rise lifts. Your primary goal will be to assist field technicians with technical issues, provide training, and lead the development of...


  • Wythenshawe, Manchester, United Kingdom Randstad Education Full time

    Job Title: Technical Support ExpertAt our company, we are seeking a talented Technical Support Expert to provide top-notch support to our customers. Your primary responsibility will be to troubleshoot and resolve technical issues related to our software and hardware products. **Key Responsibilities:**• Provide exceptional customer service and support via...


  • Wythenshawe, Manchester, United Kingdom Future Directions Full time

    Main ResponsibilitiesAs a Team Manager at Future Directions CIC, you will be responsible for the day-to-day running of one of our specialist services in Wythenshawe. We provide supported housing services for individuals with learning disabilities and mental health problems.The RoleLead a team of front-line staff to ensure the delivery of a high-quality...


  • Wythenshawe, Manchester, United Kingdom TK Elevator UK Ltd Full time

    About the RoleWe are seeking a skilled Elevator Support Specialist to join our Technical Support Department. As a key member of our team, you will provide technical support to field technicians, ensuring the smooth operation of our elevator systems.Key ResponsibilitiesProvide technical support to field technicians via telephone, video, or site visits.Prepare...


  • Wythenshawe, Manchester, United Kingdom Future Directions Full time

    Main Duties and ResponsibilitiesFuture Directions CIC is seeking a Senior Service Manager to oversee the day-to-day running of one of our specialist services in Wythenshawe. The ideal candidate will have excellent communication skills, the ability to lead a team, and be able to live out our values on a daily basis.This role provides an excellent opportunity...


  • Wythenshawe, Manchester, United Kingdom Future Directions Full time

    Main duties and responsibilitiesFuture Directions CIC is seeking a Senior Service Manager to oversee the day-to-day running of one of our specialist services in Wythenshawe. The ideal candidate will have excellent communication skills, the ability to lead a team, and will be able to live out our values on a daily basis.This gives the perfect opportunity for...