Technical Support Services Manager
8 hours ago
**Robert Walters is seeking a talented Technical Support Services Manager to join our team in Wythenshawe.**
The salary for this exciting opportunity is £45,000.
As a Technical Support Services Manager at Robert Walters, you will be responsible for leading a team of service desk analysts and ensuring customer satisfaction through effective problem management.
Key responsibilities include:
- Managing a team of service desk analysts to deliver high-quality technical support services
- Developing and implementing effective problem management strategies to ensure customer satisfaction
- Maintaining efficient IT operations within the organisation by identifying areas for improvement and implementing changes
The ideal candidate will have a strong background in support services and stakeholder engagement, with experience in using service desk ITSM systems and working to a 2nd line level. They will also possess strong presentation skills, the ability to motivate performance and lead high-performance teams, as well as being adaptable to learning new technologies and contributing to the ongoing program of systems deployment.
In this role, you will have the opportunity to work with a variety of stakeholders, including suppliers and IT teams, to ensure that technical support services are delivered efficiently and effectively. You will also be responsible for developing and maintaining relationships with these stakeholders to ensure that their needs are met.
The successful candidate will have excellent communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholders. They will also be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
This is an excellent opportunity for a motivated and experienced Technical Support Services Manager to join our team and contribute to the success of our business.
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