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Hotel Ambassador

2 months ago

Manchester, United Kingdom Hotel Gotham Full time

About the Role

We are seeking a highly skilled and enthusiastic Concierge to join our team at Hotel Gotham. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is nothing short of memorable.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and exceeding their expectations
  • Offer expert knowledge and recommendations on local attractions, dining, and entertainment options
  • Manage guest requests and resolve any issues in a timely and professional manner
  • Collaborate with the hotel team to ensure seamless service delivery and high guest satisfaction
  • Stay up-to-date with hotel services, amenities, and promotions to provide accurate information to guests

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment with a passionate team
  • The chance to work with a leading hotel brand and contribute to our continued success

Requirements

  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of local attractions and services
  • Flexibility to work a variety of shifts, including evenings and weekends