Customer Service Delivery Director

4 weeks ago

Basingstoke, Hampshire, United Kingdom SCG Full time
Job Title: Director, Customer Service Delivery

Job Summary:

We are seeking a highly skilled and experienced Director, Customer Service Delivery to join our team at SCG. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead a team of customer service representatives to ensure that they have the necessary skills and knowledge to provide excellent service
  • Collaborate with internal stakeholders to identify and resolve customer issues
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and maintain relationships with key partners and suppliers

Requirements:

  • Proven experience in customer service leadership roles
  • Strong communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience with process improvement and change management
  • Strong leadership and team management skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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