Customer Service Delivery Director
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Director, Customer Service Delivery to join our team at SCG. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Customer Service: Ensure that all new and post-sale orders are dealt with efficiently and in a timely manner.
- Process Improvement: Maximize efficiency and ensure constant improvement of customer experience and service delivery knowledge.
- Communication: Manage process for communicating service affecting issues to the organization and our clients.
- Relationship Building: Maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
Requirements:
- Positive Attitude: A positive can-do attitude and strong customer service skills.
- Communication Skills: Strong communication skills and ability to coach others.
- Industry Knowledge: Comprehensive industry knowledge and IT literacy.
- Problem-Solving: Proven problem-solving attitude and decision-making skills.
What We Offer:
As a Director, Customer Service Delivery at SCG, you will have the opportunity to work with a talented team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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