Client Engagement Lead

14 hours ago


London, Greater London, United Kingdom Novum Global Full time
Job Summary
We are seeking a highly skilled Client Engagement Lead to join our team at Novum Global. This is an exciting opportunity for a results-driven professional to lead client relationships and ensure the successful delivery of legal services.

About the Role
This role is ideal for a strategic thinker with a client-centric mindset, who can build and maintain strong relationships with clients. You will serve as a trusted advisor to our clients, aligning our capabilities with their business objectives to drive impactful outcomes.

Key Responsibilities
* Client Relationship Management: Build and nurture strong relationships with clients to ensure long-term partnerships, act as the primary point of contact understanding client needs and addressing their concerns effectively.* Service Delivery Oversight: Oversee the delivery of legal services ensuring alignment with client expectations quality standards and deadlines, collaborate with internal teams to ensure seamless project execution and resource allocation.* Business Development: Identify opportunities to expand service offerings and deepen client engagement, work closely with the sales and marketing teams to support business development efforts.* Strategic Consulting: Understand client business goals and provide insights to optimize their legal operations, stay informed of industry trends and proactively offer solutions that drive client success.* Performance Management: Track and report on engagement performance using metrics to ensure continuous improvement, gather and analyze client feedback to refine service offerings and enhance satisfaction.

Qualifications & Experience
* Bachelor's degree in law business or a related field; a legal qualification is preferred.* 5 years of experience in recruitment preferably in the legal professional services or consulting sectors.* Demonstrated ability to manage complex client engagements and deliver results.* Strong understanding of legal services and/or legal recruitment is an advantage.

Estimated Salary: $90,000 - $110,000 per year. Benefits: Comprehensive health insurance, retirement savings plan, paid time off, and professional development opportunities.

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