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Digital Care Coordinator

2 months ago


York, York City, United Kingdom Priory Medical Group Full time

About the Role

Priory Medical Group is seeking a skilled Digital Care Coordinator to join our team. As a Digital Care Coordinator, you will play a vital role in ensuring that our patients receive seamless and coordinated care.

Key Responsibilities

  • Provide coordination and navigation for patients through the healthcare system
  • Coordinate clinic sessions to support complex and vulnerable patients or those who are non-digitally enabled to access care
  • Undertake outbound calls to identified non-digitally enabled patients who need a phone call or letter invite for appointments to ensure digital inclusivity and support their long-term condition management
  • Book patient appointments into services provided by healthcare professionals across PMG
  • Support patients in preparing for follow-up with provision of information on what they should expect when they attend for their appointment
  • Document submitted data against protocols, file in the patient record, and appropriately signpost for follow-up care
  • Work with wider PMG teams to continually improve and develop the non-digital care coordination offer to patients

Requirements

  • Teamwork
  • Can-do attitude
  • Deadline and target-driven
  • Attention to detail
  • Confidentiality
  • Able to prioritize work
  • IT literate

About Us

Priory Medical Group is a large eight-site GP practice and single Primary Care Network based in York. We pride ourselves on being innovative and always at the forefront of change to drive the delivery of accessible and responsive care to our patients.