Resident Engagement Coordinator
3 days ago
About Us
">Pertemps London Careers is proud to partner with Hammersmith & Fulham Council to deliver exceptional customer service and support to our residents. We are committed to excellence and seek like-minded individuals to join our team.
">Job Overview
">We are seeking a Community Liaison Specialist to work in our Hammersmith office, providing critical support to residents across various council services.
">Responsibilities
">- ">
- Respond to resident enquiries via phone, email, web chat, and face-to-face interactions.">
- Effectively resolve complex issues, often involving multiple stakeholders.">
- Support residents in using digital services and self-help tools.">
- Maintain accurate records and adhere to data protection policies.">
- Liaise with internal teams to ensure seamless issue resolution.">
Salary and Benefits
">A competitive hourly rate of £24 (Umbrella PAYE) is available for this 4-month contract, with potential for extension. As a valued member of our team, you will receive comprehensive training and development opportunities.
">What We Offer
">Join our dynamic team and enjoy a rewarding experience that combines personal growth with community impact. You will have the chance to develop essential skills, build relationships with residents, and contribute to our mission to deliver exceptional customer service.
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