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Customer Service Representative
2 months ago
We are seeking an experienced Customer Service Agent to join our team at C&M Travel Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the travel industry.
Key Responsibilities:- Customer Service: Respond to customer inquiries via phone, email, or chat, resolving any issues with existing bookings, such as amendments, refunds, or payments.
- Travel Arrangements: Provide advice on travel arrangements and resolve any issues in a calm and timely manner.
- Record Keeping: Maintain accurate customer records and transactions.
- Experience: 2 years of experience in the travel industry.
- Skills: Excellent customer service and communication skills, proficiency in travel booking and back office systems, proactive, positive, and confident attitude.
- Location: Home based/hybrid.
- Hours: Monday-Friday, 9am-5:30pm, with 1 Saturday in 3.
- Benefits: Discounted personal travel, opportunities for growth and career development.
We are committed to equality of opportunity for all candidates. If you are a motivated and customer-focused individual, please apply for this exciting opportunity to join our team at C&M Travel Recruitment.
