Salesforce Transformation Delivery Manager

5 days ago

London, Greater London, United Kingdom Trustpilot Full time
About the Role

We are seeking a highly skilled and experienced Salesforce Transformation Delivery Manager to lead a critical project aimed at unifying our Customer Relationship Management (CRM) platforms into a single, cohesive data model.

Key Responsibilities
  • Lead and manage the end-to-end delivery of the Salesforce transformation project, ensuring alignment with Trustpilot's strategic objectives and business goals.
  • Collaborate closely with cross-functional teams including IT, Sales, Marketing, and Customer Success to gather requirements, define project scope, and develop a comprehensive project plan.
  • Direct the design and implementation of a unified CRM data model, leveraging Salesforce technologies and best practices to deliver optimal outcomes.
  • Oversee the migration of data from existing CRM systems to the new unified platform, ensuring data integrity and accuracy throughout the process.
  • Work closely with stakeholders at all levels to communicate project progress, manage expectations, and address any issues or concerns promptly.
  • Lead and mentor a team of project resources, providing guidance, support, and expertise to ensure effective project delivery.
  • Champion Agile methodologies and practices, leading sprint planning sessions, daily stand-ups, and retrospectives to promote continuous improvement and adaptability.
  • Ensure compliance with relevant industry standards, regulations, and security protocols throughout the project lifecycle.
Requirements
  • Certified in relevant Salesforce qualifications, with a deep understanding of Salesforce CRM capabilities and architecture.
  • Certified in Agile methodologies through Scrum Alliance, with hands-on experience in the execution of Agile transformation initiatives.
  • Comprehensive knowledge of Project Management practices.
  • In-depth knowledge of change and risk management within a large integrated environment.
  • Proven history of effectively delivering large-scale transformation projects within complex, global organisations.
  • Proven leadership skills with the ability to inspire and motivate cross-functional teams towards common goals.
  • Advanced communication and stakeholder management skills, with the ability to effectively engage with diverse stakeholders at all levels of the global organisation.
  • Analytical mindset with a focus on data-driven decision-making and continuous improvement.
  • Demonstrated ability to manage project budgets, resources, and timelines effectively.
  • Bachelor's degree in Business, IT, or a related field; relevant professional certifications or postgraduate qualifications.
What We Offer
  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
  • Pension and life insurance.
  • Health cash plan, online GP, 24/7, Employee Assistance Plan.
  • Full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Season ticket loan and a cycle to work scheme.
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
  • Independent financial advice and free standard professional mortgage broker advice.

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