Contract Support Specialist
6 days ago
Resourcing Group is seeking a dedicated Contract Support Specialist to join our team. As a key member of our site operations team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our facilities management services.
Key Responsibilities:
- Providing timely and professional support to clients via phone and email
- Determining the nature and priority of faults based on client information
- Liaising closely with site teams and head office to ensure accurate processing of quotations and purchase orders
- Managing the supply chain and driving them to attend within required SLAs
- Driving the engineering team to attend to all callouts within required SLAs
About You:
- Experience in a similar customer-facing role in a medium-sized business
- Well-developed communication skills enabling effective collaboration with senior managers, clients, suppliers, and staff at all levels
We offer:
- Promotions and career development opportunities
- Company pension scheme
- Free parking
- Incentives for outstanding performance
- Ongoing training and professional development
The estimated salary for this position is £32,000 - £36,000 per annum, depending on experience.
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