Lounge Hospitality Lead

3 days ago


Letchworth, Hertfordshire, United Kingdom Lounge Full time
The Lounge is looking for a highly skilled and motivated Front of House Operations Manager to join our team. As a leader, you will be responsible for maintaining a fantastic customer experience, driving sales growth, and fostering a positive work environment. Your goal will be to create an amazing atmosphere that makes customers feel valued and supported.

Responsibilities:
  • Manage the front-of-house team, providing guidance and support to ensure excellent customer service
  • Develop and implement effective sales strategies to drive revenue growth
  • Monitor and report on key performance indicators (KPIs), making data-driven decisions to improve operations

Qualifications and Skills:

To excel in this role, you should have:
  • A strong background in hospitality, preferably as a supervisor or team leader
  • Proven experience in managing teams and leading by example
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines

Benefits:

We offer a market-competitive salary of £30,000 - £35,000 per annum, depending on experience, plus a range of benefits, including tips, paid breaks, staff meals, discounts on food and drink, holidays, competitions, employee assistance programme, and career development opportunities.

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