Front of House Operations Manager

2 months ago


Letchworth, Hertfordshire, United Kingdom Lounge Full time
Job Description:

The Lounge is seeking an exceptional Front of House Operations Manager to lead our team in delivering an outstanding customer experience. As a key member of our management team, you will be responsible for maintaining a brilliant lounge atmosphere, ensuring every customer leaves happy.

Key Responsibilities:
  • Maintain high standards of customer service and ensure all staff are aware of their roles and responsibilities
  • Lead from the front, setting the pace high for the team, and strive for perfection in every detail
  • Ensure accurate forecasting and reporting on sales, labour, and other key performance indicators (KPIs)

Requirements:

To succeed in this role, you will need:
  • Existing Supervisor, Team Leader, or an epic front of house team member with a background in restaurants, bars, café, or coffee shops
  • Experience of working in a bar environment with serving freshly made food and drinks preparation
  • Natural talent and passion for hospitality
  • Excellent communication skills with the ability to build rapport and trust

What We Offer:

We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience, plus benefits including tips shared equally across the team, paid breaks, staff food on every shift, 50% discount on food in all of our brands, 28 days holiday (inclusive of Bank Holidays) pro rata, competitions and incentives, Christmas and Boxing Day off, emotional and practical support via the Licenced Trade Charity, power over your pay with Wagestream, company pension scheme, long service awards, and great opportunities for personal development and career progression in a fast-growing business.

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