Delivery and Service Excellence Lead

3 weeks ago


London, Greater London, United Kingdom CV Library Full time
Senior IT Delivery Manager Opportunity in London
This 12-month hybrid role offers a unique chance to work as a senior IT delivery manager in a dynamic and collaborative environment. Your primary responsibility will be to ensure the smooth delivery of IT services, managing relationships with key stakeholders and driving performance improvements. As a seasoned professional, you will bring extensive experience in IT service delivery, ideally progressing from a service desk/support background into technical service delivery. Your expertise will include adherence to ITIL principles and experience working with ServiceNow.About the Role:
  1. You will represent IT Service Delivery, acting as the main point of contact for business leaders and ensuring services align with business needs.
  2. Your focus will be on managing service performance in line with agreed SLAs and OLAs, while continuously seeking opportunities for improvement.
  3. Collaboration across multiple teams will be essential to deliver organisational goals and champion best practices in IT service management.
  4. You will work alongside a Major Incident Manager and be the face of IT for this and the UK business area.
  5. Acting as a change leader, you will support transformation and promote effective adoption of new systems and processes.

Salary: £65,000 - £80,000 per annum based on experience (hybrid contract). The role is ideal for someone with strong communication skills, able to engage at all levels, from C-suite to front-line end-users.



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