Property Services Coordinator
7 days ago
We are a leading provider of residential properties in the UK, dedicated to delivering exceptional customer service and creating vibrant communities.
Job Description:Resident Services Associate Role SummaryAs a Resident Services Associate at Dandara Living, you will play a vital role in supporting our Senior Resident Services Associate in the day-to-day operations of our Build to Rent development at Leodis Square in Leeds. Your primary responsibility will be to provide the highest level of customer service to residents and guests, handling enquiries, managing bookings, and ensuring timely resolutions to maintenance issues.
Key Responsibilities:- Deliver exceptional customer service to residents and guests, ensuring their needs are met and exceeded.
- Assist with parcel deliveries and collections, maintaining a smooth and efficient process.
- Handle resident and guest enquiries in a professional and courteous manner.
- Manage bookings for resident amenity spaces, ensuring availability and accuracy.
- Conduct move-in appointments and meter readings, maintaining accurate records.
- Compile and maintain inventories, ensuring up-to-date information.
- Log maintenance issues and coordinate with the team, resolving problems efficiently.
- Issue keys and manage key replacements, maintaining security and access control.
- Keep communal spaces clean and presentable, contributing to a positive living environment.
- Manage vehicle parking records and address noise complaints, ensuring a harmonious community.
- Update site-wide communications and the residents' portal, keeping residents informed.
- Assist with open days and resident events, promoting community engagement.
- Conduct security walks, ensuring the safety and security of residents and staff.
- Collaborate with the team to cover additional shifts, demonstrating flexibility and teamwork.
- Update inventory feedback, continually improving processes.
- Proficiency in Microsoft Office, utilizing software effectively.
- A strong understanding of health and safety requirements, prioritizing resident well-being.
- A passion for delivering excellent customer service, exceeding expectations.
- ARLA, IRPM, or COSHH qualifications desirable, demonstrating expertise.
- A competitive salary of £26,100 per year, reflecting your value to the team.
- 25 days holiday + option to purchase up to 5 extra days, providing work-life balance.
- Employee Assistance Programme (EAP), supporting mental health and wellbeing.
- Health Hero digital doctor, accessing medical support remotely.
- Health Assured Wisdom App, promoting healthy lifestyle choices.
- My Benefits discount platform, saving on everyday expenses.
- Cycle-to-work scheme, encouraging sustainable transport.
- Employer matched pension scheme up to 5%, securing your financial future.
- Life assurance x3 (with the option to extend to x4), providing peace of mind.
- Competitive parental leave, supporting family commitments.
- Quarterly recognition awards, celebrating individual achievements.
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