Luxury Property Services Expert

4 days ago


Leeds, Leeds, United Kingdom The People Pod Full time
Luxury Property Services Expert Needed

We are looking for an experienced Luxury Property Services Expert to oversee our stunning portfolio of properties, ensuring exceptional customer service and high-level communication with landlords.

About Our Client:

A rapidly expanding agency with exciting partnerships within the luxury living space, driven by fresh leadership and a commitment to providing a full end-to-end service for landlord investors.

Job Responsibilities:

  1. Portfolio Management: Take ownership of your own portfolio, ensuring seamless day-to-day operations and high-level communication with landlords.
  2. New-Build Property Management: Arrange, carry out, and follow up on snagging reports for new-build properties, guaranteeing smooth handovers.
  3. Key Sets and Property Management: Ensure suitable key sets for tenants and manage new properties effectively.
  4. Office-Based Work: All work is mainly office-based, with other tasks outsourced such as check-ins, inventory checks, etc.
  5. Maintenance Works: Organise and recommend maintenance works, including new build snagging and defects management.
  6. Regular Communications: Make regular 'check-in' calls with landlords to maintain strong relationships.
  7. Customer Service: Deliver exceptional customer service to our customers and landlords, exceeding expectations at every touchpoint.
  8. Tenancy Agreements: Renew and negotiate tenancy agreements efficiently.
  9. Deposit Apportionments: Handle deposit apportionments accurately and fairly.
  10. Leadership and Coaching: Lead and coach a small team, fostering growth and development.

Requirements:

  • A minimum of 2 years' experience in a busy lettings/property management office.
  • Proficiency with Microsoft Office applications, including Excel and Word.
  • Experience with property lettings software (Reapit / Goodlord / Fixflo are desirable).
  • Exceptional customer service skills and strong organisational skills.
  • Excellent spoken and written communication skills.
  • A naturally upbeat and positive person with a can-do attitude and a strong work ethic.
  • ARLA qualification is desirable.

Benefits:

  • A competitive basic salary of £30,000.
  • The opportunity to join an award-winning business.
  • Great opportunities to help shape a department and step into leadership in the near future.
  • A bonus of up to £2500 per annum.

Salary Estimate: Based on industry standards and location, we estimate the annual salary for this role to be around £43,000 - £52,000.



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