Luxury Property Services Expert
4 days ago
We are looking for an experienced Luxury Property Services Expert to oversee our stunning portfolio of properties, ensuring exceptional customer service and high-level communication with landlords.
About Our Client:
A rapidly expanding agency with exciting partnerships within the luxury living space, driven by fresh leadership and a commitment to providing a full end-to-end service for landlord investors.
Job Responsibilities:
- Portfolio Management: Take ownership of your own portfolio, ensuring seamless day-to-day operations and high-level communication with landlords.
- New-Build Property Management: Arrange, carry out, and follow up on snagging reports for new-build properties, guaranteeing smooth handovers.
- Key Sets and Property Management: Ensure suitable key sets for tenants and manage new properties effectively.
- Office-Based Work: All work is mainly office-based, with other tasks outsourced such as check-ins, inventory checks, etc.
- Maintenance Works: Organise and recommend maintenance works, including new build snagging and defects management.
- Regular Communications: Make regular 'check-in' calls with landlords to maintain strong relationships.
- Customer Service: Deliver exceptional customer service to our customers and landlords, exceeding expectations at every touchpoint.
- Tenancy Agreements: Renew and negotiate tenancy agreements efficiently.
- Deposit Apportionments: Handle deposit apportionments accurately and fairly.
- Leadership and Coaching: Lead and coach a small team, fostering growth and development.
Requirements:
- A minimum of 2 years' experience in a busy lettings/property management office.
- Proficiency with Microsoft Office applications, including Excel and Word.
- Experience with property lettings software (Reapit / Goodlord / Fixflo are desirable).
- Exceptional customer service skills and strong organisational skills.
- Excellent spoken and written communication skills.
- A naturally upbeat and positive person with a can-do attitude and a strong work ethic.
- ARLA qualification is desirable.
Benefits:
- A competitive basic salary of £30,000.
- The opportunity to join an award-winning business.
- Great opportunities to help shape a department and step into leadership in the near future.
- A bonus of up to £2500 per annum.
Salary Estimate: Based on industry standards and location, we estimate the annual salary for this role to be around £43,000 - £52,000.
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