Technical Support Specialist Luton
2 days ago
Job Description:
CV Library is currently seeking a skilled 3rd Line Support Engineer to join their team in Luton. As a 3rd Line Support Engineer, you will be responsible for providing advanced technical support to diagnose and resolve complex IT incidents and issues.
About the Role:
We are looking for a highly motivated and experienced individual to take on this challenging role. You will work closely with the Service Desk team to handle escalated calls, manage fault reports, and respond to IT support requests from end-users.
Main Responsibilities:
- Handle escalated IT support issues and provide advanced technical assistance to resolve complex problems.
- Manage fault reports and coordinate with internal teams to ensure prompt issue escalation and resolution.
- Maintain system availability, performance, and security by monitoring and troubleshooting diverse systems, infrastructure, and architecture.
- Collaborate with IT teams to drive technology change and improvement projects, ensuring seamless integration and delivery of solutions.
- Develop, maintain, and update procedures and training materials for the IT team.
Requirements:
- Strong experience in 3rd Line Support, preferably in an enterprise environment.
- Proficient in networking and TCP/IP troubleshooting, as well as Microsoft Active Directory, Windows Desktop & Server OS, DNS & DHCP, Office 365, and VMware.
- Familiarity with IT Service Management best practices, ideally ITIL processes.
- Excellent problem-solving skills, ability to think critically, and effective communication skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
Benefits:
This role offers a competitive salary up to £43,000 per annum, based on experience, plus an on-call bonus of up to £3,000. You will also have opportunities for career growth and professional development within CV Library.
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