IT Systems Specialist
4 weeks ago
Arcas Technology Ltd is currently seeking an experienced IT Systems Engineer to join its team in Luton, dedicated to the efficient operation and maintenance of its IT infrastructure. This permanent role involves hands-on technical support and system optimisation to ensure reliability, security, and optimal performance.
Key Responsibilities- Provide timely technical support to end-users, ensuring issue resolution in line with Service Level Agreements (SLAs). Troubleshoot hardware, software, and network issues across the organisation.
- Maintain and troubleshoot Enterprise Resource Planning (ERP) systems, ensuring seamless integration and minimal downtime.
- Oversee the installation, configuration, and updates of system software and applications. Manage user accounts, access controls, and system security settings, ensuring robust data protection.
- Support the management of network infrastructure, including routers, switches, firewalls, and wireless access points. Optimise network traffic and troubleshoot connectivity issues to guarantee high-speed connectivity.
- Develop detailed documentation on system configurations, user guides, and troubleshooting procedures. Record changes to IT processes and system infrastructure for auditing and future reference.
- Participate in IT projects, such as system migrations, hardware upgrades, and network expansions. Ensure all IT systems comply with standards and regulations, such as GDPR and ISO.
- Experience with ERP systems, Microsoft 365 environment, Windows operating environments, and VMware technology.
- Solid understanding of SQL databases and knowledge of cloud platforms (AWS and Azure).
- Strong understanding of cybersecurity principles and best practices, ensuring robust data protection and compliance.
This role offers a unique opportunity to work with a leading production company based in Luton, dedicated to delivering high-quality IT solutions. If you are interested in this position, please forward your CV to Arcas Technology Ltd for consideration.
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{"title": "System Support Specialist"}
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