Front Desk Assistant

2 weeks ago


Hartlepool, Hartlepool, United Kingdom Sanctuary Group Full time

About the Role

The Service Coordinator will be the first point of contact for customers at our young people service, Victoria House, in Hartlepool. You will develop good relationships with customers, helping them develop life skills and providing an excellent service.

Key Responsibilities

  • Being a first point of call to receive and direct all customer queries
  • Developing good relationships with customers, helping them develop life skills
  • Handling occasional emergency/challenging situations
  • Going above and beyond to ensure an excellent service is provided to our customers
  • Occasionally organising and running social activities e.g. film nights
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensuring the security of the service is maintained
  • Writing and updating customer notes

What We Offer

  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

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