Customer Service Agent

6 months ago


Hartlepool, United Kingdom Paul Gough Media Full time

Are you the type of person who just loves making clients happy? Do enjoy the role of being the first person that customers will meet? Are you the type of person who prides themselves on being the most organized in the room and able to Get 'Stuff' Done? If you do, we want to talk to you about a vital role inside of our Rapidly growing Marketing Agency.

As our client Success Co-Ordinator, you will sit in between the Agency's Operations Manager and Head of Agency to deliver a world Class Client experience. Because you will be in charge of Client Success, your PRIMARY job is to make our customers happy and as such, we’re looking for someone with the ability to fill what is possibly the most important role in our company.

You will develop a strong relationship with our ever-expanding client base (now well over 3000) providing product support and advice to our high-level clients and ultimately keeping our retention rates high. You will also assist in organizing a team of 25 alongside the Operations manager, To uphold a World-Class Client Experience that is at the heart of everything we do.

You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being “organized” should be a top priority in your life and must be able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.

So, If you've been working in the Retail industry, Maybe you've been delivering unbeatable service at a coffee shop or gym or been front of house, This could be the the next role for you. We thrive on Talent Develop inside of our teams, And this role could be your stepping stone, to your own future successes. **Don't believe us?** _Ask one of our team on your Initial Call about their Journey at Paul Gough Media, I learn about how you can get started with us today Unless theyre at one of our Events travelling around the world _

Location : Hartlepool, In Office

10:30am -6:30pm

Salary £22,000- £25,000

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