Apprentice - Customer Service - Central Government

4 months ago

Hartlepool, United Kingdom NECSWS Full time

**Company Description**
Our philosophy is to understand our customers’ business first before we get to the technology.

This approach leads to clever software; streamlining old processes, saving money and delivering positive change.

Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline.

Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.

We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide - this brings in new opportunities without limits for growth and innovation.

You will specialise in 1 of the following services for 1 year, allowing you time to gain an in depth, end-to-end understanding of the service

**Local Welfare Provision (LWP)** - NPS provide a managed service for 2 Local Authorities issuing emergency payments to those in need due to an unpreventable disaster, emergency or crisis situation.

**HGV Levy** - Deals with hauliers from across Europe that wish to enter the UK for business purposes. In order to do so, a levy needs to be purchased to cover wear and tear of the UK road network.

**Blue Badge Unit** - Deals with all 207 higher tier Local Authorities regarding Blue Badge production and also provides a fully Managed Service on behalf of Birmingham City Council.

**Northgate Appeals Service Unit** - London Tribunals supports the Environment and Traffic Adjudicators and the Road User Charging Adjudicators, which are the independent tribunals that consider appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London.

Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract (full training will be provided on the contract requirements).

**Key responsibilities**:

- Maintain excellent levels of attendance and punctuality
- Attend regular training and development sessions with an assigned mentor
- Maintain excellent levels of attendance, punctuality and quality of work with Hartlepool College of Further Education
- Ensure company policies and procedures such are understood and adhered to
- Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
- Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
- The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NPS employee
- You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting an exciting opportunity to learn from some of the best employees NPS has to offer
- You will be given the necessary training and development to distinguish yourself early in your career with NPS
- An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
- A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
- An opportunity through hard work and commitment to move through the NPS Academy Scheme.

**Summary**:
This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants. NPS are cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.
**Qualifications**
- 5 x GCSEs grade A-C, including English, Maths and Science
- Excellent telephone skills
- Good keyboard skills
- Microsoft Excel and Word
- Customer Service and Focus
- Listening and Verbal Communication
- Building Relationships and People Skills
- Organisational skills to schedule daily/monthly workload
- Problem Solving and Multi-tasking
- The flexible nature of NPS’s work means that agents will be required to work on other NPS customer service activities in ‘back office’ processing enquiries.
- Training on the system, processes and procedures are included.

**Additional Information**
We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee ass

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