Clinical Administrator

5 months ago


Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

An exciting opportunity is available to join Specialist Services Administration team at North Tees & Hartlepool NHS Foundation Trust on a 12 month fixed contract covering maternity leave. There is continuous opportunities within this department to support progression and also opportunities in supporting with further training / completing Leadership/ Management / Supervisor apprenticeship courses.
The post holder will be responsible for day-to-day activity for the Trust and provide support and advice.

We are looking for a motivated, enthusiastic and highly efficient individual who will work as part of a large administration team in a busy
department. The post holder will be required to have excellent communication skills and be able to prioritise workload effectively.

Knowledge and efficient use of data / appointment systems - SystmOne, Trakcare, ICE, Choose & Book
- Processing of New Referrals for all Clinical teams within Specialist Services
- Booking appointments - support smooth running of clinics to ensure patients are in the right place at the right time.
- Act as first point of contact for patients and Health Professionals
- Providing factual, non clinical information to patients and callers are essential to the role.
- Audio typing
- Reception cover at various locations across North of Tees

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”

Detailed job description and main responsibilities
1. Provide general reception duties, operation of switchboard, information and accurate message service at reception desks.
2. Ensure that all tasks are carried out to a high standard of quality which meets all departmental and organisation requirements.
3. To act as a telephone operator receiving incoming calls and making outgoing calls, communicating with patients as required or
determined by service needs
4. Provide factual, non clinical information to patients both face to face and over the telephone
5. Effective and efficient use and co-ordination of patient data/appointment systems including processing of new referrals into a service
6. Inputting of data to provide an effective information system to capture the 18-week data requirements
7. Responsible for the scheduling of clinics, sending out appointments and booking of clinic rooms. Preparation of case notes for clinic
sessions, using all appropriate technologies, procedures and guidelines.
8. To support with the process of issuing of requested equipment for example wheelchairs
9. Assist in the locating, collecting and returning of case notes supporting and maintaining accurate systems of tracking and tracing in line
with Trust Policies and Procedures.
10. Prepare patient files/service records for archiving, ensuring compliance with Trust Policies and Procedures.
11. Typing of letters, reports and other correspondence, and the input and checking of data and information into IT systems.
12. General office duties including opening and distributing of post, good housekeeping, filing, photocopying and monitoring and
maintaining of supplies and stationery.
13. Assist in the co-ordination of room usage.
14. Support and maintain the reporting mechanism with regard to general state of repair of premise/area. Ensure maintenance and
organisation of clinical and non-clinical environments
15. Adaptable and flexible to operational change within service. Supporting other services within the Directorate in admin and clerical duties
when necessary.
16. Post holders will travel different distances on a frequent basis across North of Tees locations
17. Demonstrate commitment to Improving Working Lives principles and flexible working patterns, to meet the needs of the service and
staff
18. Tackle discrimination and harassment, and promote equality and diversity in the workplace
19. Support the reduction of sickness absence; work place accidents; and promote zero tolerance on violence against staff
20. Take responsibility for personal development and education and the development of a Personal Development Plan.


  • Clinical Administrator

    5 months ago


    Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    An exciting opportunity is available to join Childrens Services Administration team at North Tees & Hartlepool NHS Foundation Trust. There is continuous opportunities within this department to support progression and also opportunities in supporting with further training / completing Leadership/ Management / Supervisor apprenticeship courses. The post holder...

  • Clinical Administrator

    5 months ago


    Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    An exciting opportunity is available to join Specialist Services Administration team at North Tees & Hartlepool NHS Foundation Trust. There is continuous opportunities within this department to support progression and also opportunities in supporting with further training / completing Leadership/ Management / Supervisor apprenticeship courses. The post...

  • Administrator

    5 months ago


    Hartlepool, United Kingdom HCRG Care Group Full time

    Job Introduction We are looking for an enthusiastic and dedicated Administrator who will be responsible for administrative duties in relation to the Teesside Sexual Health Service and will assist with the provision of the sexual health service and contribute to the effective running of the clinics through the delivery of administrative tasks which directly...

  • Clerical Administrator

    5 months ago


    Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    An exciting opportunity is available to join Specialist Services Administration team at North Tees & Hartlepool NHS Foundation Trust. There is continuous opportunities within this department to support progression and also opportunities in supporting with further training / completing Leadership/ Management / Supervisor apprenticeship courses. The post...


  • Hartlepool, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

    Main Responsibilities Assessment, diagnosis, and treatment with access to seek advice, review, and onward referral within clinical teams at McKenzie Group Practice. Patients requiring care and onward referral to Secondary Care to be discussed with available GP and this process to be reviewed ongoing with the Partners. Provide care to patients on domicile...


  • Hartlepool, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

    Main Responsibilities Provide a professional, courteous and efficient point of contact for McKenzie Group Practice / Gladstone House Surgery for patients seeking health information or healthcare assistance. Answer general enquiries from patients/agencies/healthcare workers in a professional and efficient manner via all routes, e.g. face to...

  • Clerical Administrator

    5 months ago


    Hartlepool, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

    Detailed job description and main responsibilities1. Provide general reception duties, operation of switchboard, information and accurate message service at reception desks.2. Ensure that all tasks are carried out to a high standard of quality which meets all departmental and organisation requirements.3. To act as a telephone operator receiving incoming...


  • Hartlepool, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

    Job Summary Undertake all aspects of reception and administrative duties across all McKenzie Group Practices, including potential lone working. Undertake these duties without direct supervision, working within broad procedural guidelines. Ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is...

  • Clerical Officer

    5 months ago


    Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    We are looking to recruit a Clerical Officer to work within our Women and Children's Services team. Based within the Administration areas at University Hospital Hartlepool with possible cross site cover for University Hospital of North Tees. Reporting to the Administration Service Lead, and supported by Senior Administrators and Clinical Support...

  • Admin Assistant

    6 months ago


    Hartlepool, United Kingdom Drs Koh & Trory Full time

    Summary - To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to supporting the administration team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and...

  • Clerical Officer

    5 months ago


    Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    An exciting temporary opportunity is available to join Specialist Services Administration team at North Tees & Hartlepool NHS Foundation Trust. There is continuous opportunities within this department to support progression and also opportunities in supporting with further training / completing Leadership/ Management / Supervisor apprenticeship courses. The...

  • Clerical Officer

    5 months ago


    Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    An exciting opportunity is available to join Childrens Services Administration team at North Tees & Hartlepool NHS Foundation Trust. There is continuous opportunities within this department to support progression and also opportunities in supporting with further training / completing Leadership/ Management / Supervisor apprenticeship courses. The post holder...

  • Medical Secretary

    7 months ago


    Hartlepool, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

    Main Purpose To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external...


  • Hartlepool, United Kingdom InHealth Intelligence (Health Intelligence) Full time

    As part of your induction to the TLHC programme you will be required to complete The Care Certificate. This provides a framework to ensure that all THLC HCAs have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high-quality care, in their workplace settings. In addition you may be required to undertake spirometry...


  • Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    To communicate effectively at all levels, including Care Group Director, Senior Management Team, Consultants, Clinicians, Senior Clinical Professionals, Senior Clinical Matrons, Service Leads, colleagues and outside agencies, including Local Authority, GP practices and Public Health representatives. Respond to a diverse range of enquiries via letter, face...

  • Health Care Assistant

    5 months ago


    Hartlepool, United Kingdom ICARE LIVING LIMITED Full time

    Join Our Team as a Female Health Care Assistant! **Location**: Hartlepool **Salary**: £11.44 per hour **Shifts**: - **Every Thursday & Friday Day shift**: - **Every other Saturday day shift**: - **2 Saturday night shifts a month** **About the Role**: As part of our team at iCare Living, you will support clients to live as independently as possible in...


  • Hartlepool, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    Band 5 Higher Assistant Psychologist 1.0wte (37.5 hours per week) We are currently recruiting for an Assistant Psychologist to join the Cancer Service in Stockton and Hartlepool. Our service provides assessment and evidence based interventions to individuals living with and beyond cancer. This is an exciting opportunity to join our dynamic and innovative,...

  • Health Care Assistant

    5 months ago


    Hartlepool, United Kingdom ICARE LIVING LIMITED Full time

    Join Our Team as a Female Health Care Assistant! **Location**: Hartlepool **Salary**: £11.44 per hour **Shifts**: - **Every Thursday & Friday Day shift**: - **Every other Saturday day shift**: - **2 Saturday night shifts a month** **About the Role**: As part of our team at iCare Living, you will support clients to live as independently as possible in...


  • Hartlepool, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

    Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures, and make new and follow-up appointments. Using your own judgement and communication skills, ensure that patients with no prior appointment, but who need urgent consultation, are seen in a...

  • Ward Clerk

    5 months ago


    Hartlepool, United Kingdom NHS Professionals Full time

    **Job Title**:Ward Clerk **Trust Location**:North Tees and Hartlepool NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, North Tees and Hartlepool NHS Foundation Trust is the place for you. **About the Trust** The University Hospital of North Tees is located on the...