Bank Health Care Assistant

7 months ago

Hartlepool, United Kingdom InHealth Intelligence (Health Intelligence) Full time

As part of your induction to the TLHC programme you will be required to complete The Care Certificate. This provides a framework to ensure that all THLC HCAs have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high-quality care, in their workplace settings. In addition you may be required to undertake spirometry foundation training and accreditation in order to perform certain elements of the role. what you will be responsible for: Welcoming patients to the clinic in a professional manner and acting as patient advocate at all times to ensure both privacy and dignity Clarifying patients identification and explaining the process of their Targeted Lung Health Check appointment Managing clinical risk within own designated working area Ensuring the smooth flow of clinical and administrative work whilst supporting Practitioners and other colleagues Job description Supporting patients to safely access subsequent elements of the face to face TLHC appointment (potential CT scan) and providing a patient handover once at the secondary location Accurately entering data into the patient management system and maintaining these systems with accurate and up to date information Adhering to the requirements of the Data Protection Act (1984) ensuring confidentiality of information regarding staff and patients is always maintained Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Facilitating efficient patient scheduling and throughput, leading to optimal use of nursing capacity Maintaining stock control and being responsible for purchasing consumables and supplies as and when required within agreed processes and guidelines Cleaning, monitoring and tidying equipment as directed and report any problems or malfunctions to senior member of staff Maintaining a clean and safe working environment Remaining up to date with mandatory training and completing any additional courses required for this role Understanding all responsibilities and adhering to all statutory requirements for Health & Safety, COSHH, PPE, fire safety, complaints, accident reporting and magnetic field & radiation safety Complying with ISO standards in respect of Information Security Management Demonstrating safe, effective practice in line with InHealth policies and procedures What people see in you: A team player who is supportive, reliable and trustworthy A positive attitude with a helpful and proactive approach to customer service Someone who is approachable, dedicated and hardworking A people person someone who enjoys working alongside and helping others Someone who thrives on and remains calm and focused in challenging situations professional, empathetic and courteous individual who cares about people and conducts themselves professionally with both patients and colleagues You will: Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively Understand the importance of patient confidentiality and be aware of data protection Have excellent verbal and written communication skills Have good listening skills with an ability to present information in a logical manner Have a good standard of education demonstrated by numeracy and literacy Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes Understand the importance of patient confidentiality and be aware of GDPR Be confident in your ability to prioritise tasks Job description Be skilled at administration processes and proficient with Microsoft packages Be able to follow instructions to support both your colleagues and patients You have experience of: Working within a customer or patient focused environment Using Microsoft packages and other IT systems Dealing with conflict situations in a calm and efficient manner Working with multi-skilled colleagues as part of a multi-disciplinary team

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