CRM Technical Support and Learning Expert
1 month ago
We're seeking a highly skilled Customer Support and Training Specialist to join our dynamic team at Chandlerkbs. As a key member of our support team, you'll play a crucial role in ensuring our clients receive exceptional support and training.
Key ResponsibilitiesYour primary responsibilities will include:
- Providing first-line support to end users of Cumming's Dynamics 365 Sales;
- Collaborating with the CRM team to stay up-to-date on feature releases and create systems to monitor usage and identify trends;
- Identifying 'power users' and working with SMEs and business decision makers to address training needs;
- Motivating others by helping them build their skills and capabilities within an ever-evolving system.
We offer a competitive salary of around £42,000 per annum, plus a comprehensive benefits package including holiday entitlement, pension scheme, and access to ongoing training and development opportunities.
Qualifications and SkillsTo succeed in this role, you'll need:
- A minimum of one year's experience providing ongoing support for end users;
- A minimum of two years' experience conducting user training sessions;
- Previous experience with Microsoft Dynamics 365 Sales and/or Customer Engagement;
- Familiarity with CRM systems and practices;
- Strong communication and interpersonal skills.
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