Technical Support Specialist

18 hours ago


Cardiff, Cardiff, United Kingdom Medi2data Full time
Job Description: Technical Support Specialist

This is an exciting opportunity to join our team as a Technical Support Specialist, providing technical support and assistance to end-users, troubleshooting hardware and application issues, resolving tickets in a timely manner.

The successful candidate will be responsible for developing and maintaining documentation, knowledge base articles, and training materials to empower users and improve self-service capabilities.

Responsibilities:
  • User Support:
    • Provide technical support and assistance to end-users, troubleshooting hardware and application issues, resolving tickets in a timely manner.
    • Develop and maintain documentation, knowledge base articles, and training materials to empower users and improve self-service capabilities.
    • Foster a positive customer service experience and promote a user-centric approach to IT support.
  • CRM Management:
    • Oversee the selection, deployment, and maintenance of CRM software to support sales, marketing, operations, and customer service.
    • Collaborate with business stakeholders to define CRM requirements and customise the system to meet their needs.
    • Ensure data integrity and accuracy within the CRM system, implementing processes for data cleansing and deduplication.
    • Creating and maintaining automation and workflows

We offer a competitive salary range of £24,000 - £30,000 based on experience.



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