Technical Support Specialist
18 hours ago
This is an exciting opportunity to join our team as a Technical Support Specialist, providing technical support and assistance to end-users, troubleshooting hardware and application issues, resolving tickets in a timely manner.
The successful candidate will be responsible for developing and maintaining documentation, knowledge base articles, and training materials to empower users and improve self-service capabilities.
Responsibilities:- User Support:
- Provide technical support and assistance to end-users, troubleshooting hardware and application issues, resolving tickets in a timely manner.
- Develop and maintain documentation, knowledge base articles, and training materials to empower users and improve self-service capabilities.
- Foster a positive customer service experience and promote a user-centric approach to IT support.
- CRM Management:
- Oversee the selection, deployment, and maintenance of CRM software to support sales, marketing, operations, and customer service.
- Collaborate with business stakeholders to define CRM requirements and customise the system to meet their needs.
- Ensure data integrity and accuracy within the CRM system, implementing processes for data cleansing and deduplication.
- Creating and maintaining automation and workflows
We offer a competitive salary range of £24,000 - £30,000 based on experience.
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