Technical Support Professional
1 day ago
Job Description
\As a Technical Support Professional, you will be responsible for providing expert technical support, training, and direction to staff, ensuring that our IT systems align with our business objectives and maintain smooth operations.
\Key Responsibilities:
\- \
- Monitoring and managing the IT ServiceDesk system (1st and 2nd line support)\
- Installing, managing, and maintaining all system hardware and software\
- Maintaining and creating IT documentation\
- Providing technical support, training, and direction to staff\
- Working across diverse IT systems and technologies, contributing to the organisation's success while developing your skills and expertise\
- Experience with CRM systems, Microsoft technologies, internet technologies, security tools, antivirus software, Windows 10 & 11, networking and wireless services, MS SQL\
- As a Technical Support Professional, you will have the opportunity to work in a dynamic environment, contributing to the organisation's success while developing your skills and expertise.\
- The estimated salary for this role is £27K - £30K per annum, depending on experience, plus excellent benefits.\
- We offer hybrid working, performance-related bonus, life assurance, additional holiday purchase, health cash plan, subsidised gym memberships, cycle to work scheme, discount vouchers, and access to wellbeing resources.\
- If you have a passion for technology, problem-solving, and supporting business goals through effective IT solutions, we'd love to hear from you.\
About Us
\CV-Library is a leading provider of accredited Health, Safety, and Environmental training. We deliver learning solutions in various formats, including online, virtual, and classroom-based, achieving pass rates at least 10% above the national average.
\We are excited to bring new talent into our dynamic and ambitious team, with significant growth over the past three years.
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