Application Support Specialist

3 weeks ago

Glasgow, United Kingdom Randstad Full time
About the Role

We are seeking an experienced Application Support Specialist to join our team at Randstad. As an Application Support Specialist, you will be responsible for providing technical support and guidance to our clients and internal stakeholders.

Key Responsibilities
  • Technical Support
    • Provide technical support and guidance to clients and internal stakeholders on application-related issues.
    • Identify and resolve application problems on a day-to-day basis, including evening and weekend support, as required.
  • Application Environment Management
    • Responsible for managing application environments to support unit, regression, and user acceptance testing.
    • Work with other Analysts on designing and operating data interfaces and APIs.
  • Collaboration and Communication
    • Work with IT teams, vendors, and departments to champion data integrity and reliability through education and monitoring.
    • Mentor junior IT members.
  • Documentation and Reporting
    • Administer routine and non-routine procedures for application use and security access.
    • Monitors KPIs and gathers performance metrics for the systems assigned.
    • Create or update standardised application support documentation.
Requirements
  • Demonstrable experience of working with process owners and providing second-level operational support for large business applications.
  • Experience with RFPs, and a full application lifecycle.
  • Demonstrated ability to learn and adapt; to understand business usage of the system and make suggestions for improvement.
  • Strong knowledge of continuous quality improvement, management information systems techniques, and change control procedures.
  • Results and deadline-driven with the ability to prioritise and complete tasks in a timely manner, with minimum guidance or prompting.
  • Proactive, dependable, and positive attitude.
  • Coordinating application deployments across multiple stakeholder groups.
  • Solid SQL querying experience, and experience with report/dashboard writing software such as PowerBI.
  • Proficiency with supporting Marine ERP suites (i.e. Nautical Systems, Compas) an asset.
  • Requirement to provide support remotely and in different time zones.
  • Occasional requirements to travel to regional offices and to vessels to service software, as needed.
What We Offer
  • £40,000 - £45,000 basic salary.
  • Hybrid working.
  • 36 days' annual leave inclusive of public holidays, rising to 41 with continued service.
  • Private health, dental, and travel cover.
  • Annual bonus programme.
  • Additional annual bonus used to promote employee wellbeing.
  • Up to 9% employer pension contributions.
  • Life assurance equivalent to four times your annual salary.
  • Enhanced family-friendly and company sick leave/pay.
  • Cycle to work scheme.
  • Electric vehicle salary sacrifice car scheme.
  • Season ticket loan scheme.
  • Employee assistance programme.

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