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Application Support Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Randstad Full time
Job Description

**About the Role**

We are seeking an experienced Application Support Specialist to join our team at Randstad. As an Application Support Specialist, you will be responsible for providing technical support and maintenance for our business systems.

Main Responsibilities:

  • Establish Strong Relationships: Build and maintain strong relationships with process stakeholders to understand and prioritize issues, work items, initiatives, and projects that deliver value.
  • Resolve Application Problems: Identify, track, and resolve application problems on a day-to-day basis, including evening and weekend support, as required.
  • Support Application Environments: Responsible for your application environments to support unit, regression, and user acceptance testing.
  • Work with IT Teams: Work with IT teams, vendors, and departments to champion data integrity and reliability through education and monitoring.
  • Support New Vessel Onboarding: Support the new vessel onboarding process.
  • Administer Routine Procedures: Administer routine and non-routine procedures for application use and security access; monitors KPIs and gathers performance metrics for the systems assigned.
  • Create Standardized Documentation: Create or update standardized application support documentation.
  • Coordinate with Global Teams: Coordinate with the global Vessel Systems Support group to test, implement, and support solutions on the vessels.
  • Work with Analytics Team: Work with the Analytics team in identifying table relationships and data behavior within your supported system; to improve integrations and data quality within the data warehouse.
  • Develop Reports and Dashboards: Develop reports and dashboards, in conjunction with business stakeholders, to assist in identifying KPIs and data trends.

Requirements:

  • Demonstrable Experience: Demonstrable experience of working with process owners and providing second-level operational support for large business applications.
  • Experience with RFPs: Experience with RFPs, and a full application lifecycle.
  • Ability to Learn and Adapt: Demonstrated ability to learn and adapt; to understand business usage of the system and make suggestions for improvement.
  • Strong Knowledge: Strong knowledge of continuous quality improvement, management information systems techniques, and change control procedures.
  • Results-Driven: Results and deadline-driven with the ability to prioritize and complete tasks in a timely manner, with minimum guidance or prompting.
  • Proactive and Dependable: Proactive, dependable, and positive attitude.
  • Coordinating Application Deployments: Coordinating application deployments across multiple stakeholder groups.
  • Solid SQL Querying Experience: Solid SQL querying experience, and experience with report/dashboard writing software such as PowerBI.
  • Proficiency with Marine ERP Suites: Proficiency with supporting Marine ERP suites (i.e. Nautical Systems, Compas) an asset.
  • Remote Support: Requirement to provide support remotely and in different time zones.
  • Occasional Travel: Occasional requirements to travel to regional offices and to vessels to service software, as needed.