Collection Specialist

4 weeks ago


Sevenoaks, Kent, United Kingdom KHR - Recruitment Specialists Full time
Collection Handler

Join our team at KHR - Recruitment Specialists as a Collection Handler and take on a challenging role in our Collections team. As a Collection Handler, you will be responsible for dealing with telephone and email queries from customers in financial difficulties, setting up payment plans, and collecting card payments.

About the Role

We are looking for a highly motivated and organized individual to join our team as a Collection Handler. The ideal candidate will have previous experience in collections or claims handling, excellent customer service skills, and be resilient and compassionate.

Key Responsibilities
  • Deal with telephone and email queries from customers in financial difficulties
  • Set up payment plans and collect card payments
  • Liaise with other operational departments involved in the customer journey and ensure customers are satisfied at every stage
  • Ensure all performance-related targets are achieved and maintained
Benefits

We offer a range of benefits to our employees, including:

  • 25 days holiday (excluding bank holidays)
  • Birthday off
  • Life insurance
  • Private medical care
  • SIPP
  • EAP
  • Gym membership discount
  • Travel to work schemes
  • Hybrid working (2 days per week from home)
What We Offer

We take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling, and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills, or relevant experience with regards to a specific role, then please add a cover letter or a preface page.

KHR - Recruitment Specialists is acting as an Employment Agency in relation to this vacancy. We are a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates, and market news.


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