Collection Specialist

4 weeks ago


Sevenoaks, Kent, United Kingdom KHR - Recruitment Specialists Full time
Job Title: Collection Specialist

About the Role:
KHR - Recruitment Specialists is seeking a skilled Collection Specialist to join our client's team in Sevenoaks. As a Collection Specialist, you will be responsible for dealing with telephone and email queries from customers in financial difficulties, setting up payment plans, and collecting card payments.

Key Responsibilities:
- Dealing with customer queries and resolving issues in a timely and professional manner
- Setting up payment plans and collecting card payments
- Liaising with other operational departments to ensure customer satisfaction
- Achieving and maintaining performance-related targets

Requirements:
- Previous experience in collections or claims handling is desirable
- Excellent customer service skills
- Resilient and compassionate approach
- Background in financial services or insurance is useful
- IT proficiency

Benefits:
- 25 days holiday per year
- Birthday off
- Life insurance
- Private medical care
- SIPP
- EAP
- Gym membership discount
- Travel to work schemes

What We Offer:
Our client offers a competitive salary, great benefits, and a hybrid working arrangement. If you are a motivated and customer-focused individual looking for a new challenge, please apply today.
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