Collection Specialist

1 month ago


Sevenoaks, Kent, United Kingdom KHR - Recruitment Specialists Full time
Collection Handler

Join our team at KHR - Recruitment Specialists as a Collection Handler and take on a challenging role in our Collections team. As a Collection Handler, you will be responsible for dealing with telephone and email queries from customers in financial difficulties, setting up payment plans, and collecting card payments.

About the Role

We are looking for a highly motivated and organized individual to join our team as a Collection Handler. The ideal candidate will have previous experience in collections or claims handling, excellent customer service skills, and be resilient and compassionate.

Key Responsibilities
  • Deal with telephone and email queries from customers in financial difficulties
  • Set up payment plans and collect card payments
  • Liaise with other operational departments involved in the customer journey and ensure customers are satisfied at every stage
  • Ensure all performance-related targets are achieved and maintained
What We Offer

We offer a competitive salary, 25 days' holiday (excluding bank holidays), birthday off, life insurance, private medical care, SIPP, EAP, gym membership discount, and travel to work schemes. You will also have the opportunity to work in a hybrid environment, with two days working from home after an initial probationary period.

Requirements
  • Previous experience in collections or claims handling is desirable
  • Great customer service skills
  • Resilient and compassionate
  • Background in financial services/insurance/call centre is useful
  • IT proficient
How to Apply

If you are a motivated and organized individual with a passion for collections or claims handling, please submit your application today. We look forward to hearing from you.


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