Customer Financial Support Associate

4 days ago


Glasgow, Glasgow City, United Kingdom Intrum Justitia Full time
About the Role:

This Customer Financial Support Associate position offers an exciting opportunity to work with a leading provider of credit management services. As a key point of contact for customers, you will play a vital role in providing help, support, and empathy to achieve the best outcome.

You will be required to manage a variety of customer accounts, including those related to financial difficulties, and provide tailored solutions. This may involve making and receiving calls, investigating customer debt, and developing affordable repayment plans.

To succeed in this role, you must have excellent communication and interpersonal skills, as well as the ability to handle sensitive or challenging conversations. Strong numeracy and English literacy skills are also essential for breaking down complex financial information.



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