Customer Facing Solutions Manager

2 days ago


Spalding, Lincolnshire, United Kingdom MorePeople Full time

Role Overview:

We are seeking an experienced Customer Facing Technical Manager to join our team at MorePeople. This pivotal role involves managing technical and quality-related issues, driving customer-focused initiatives, and ensuring product quality and compliance.

Key Responsibilities:

  • Support the Senior Technical Manager on day-to-day technical and quality issues
  • Serve as the technical point of contact for key retail accounts, addressing their technical and quality concerns
  • Collaborate with Product Managers to enhance quality performance and operational efficiency
  • Develop and implement customer-focused initiatives related to quality, food safety, sustainability, and NPD (New Product Development)
  • Host customer visits to showcase the site and supplier operations

Personal Specification:

  • Relevant qualifications and experience in a technical or quality management role within the food or fresh produce industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and growers
  • Strong analytical and problem-solving skills, with the ability to identify and address technical and quality issues

Salary: £58,000 - £68,000 per annum, depending on experience.

Benefits:

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.


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