Customer Facing Solutions Manager
2 days ago
Role Overview:
We are seeking an experienced Customer Facing Technical Manager to join our team at MorePeople. This pivotal role involves managing technical and quality-related issues, driving customer-focused initiatives, and ensuring product quality and compliance.
Key Responsibilities:
- Support the Senior Technical Manager on day-to-day technical and quality issues
- Serve as the technical point of contact for key retail accounts, addressing their technical and quality concerns
- Collaborate with Product Managers to enhance quality performance and operational efficiency
- Develop and implement customer-focused initiatives related to quality, food safety, sustainability, and NPD (New Product Development)
- Host customer visits to showcase the site and supplier operations
Personal Specification:
- Relevant qualifications and experience in a technical or quality management role within the food or fresh produce industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and growers
- Strong analytical and problem-solving skills, with the ability to identify and address technical and quality issues
Salary: £58,000 - £68,000 per annum, depending on experience.
Benefits:
We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.
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