Senior Technical Specialist
13 hours ago
A highly skilled Customer Facing Technical Manager is required to join MorePeople's established fresh produce business. As a pivotal member of the team, you will be responsible for managing technical and quality-related issues while fostering strong relationships with customers, suppliers, and growers.
This role involves serving as the technical point of contact for key retail accounts, ensuring product quality, compliance, and innovation.
The Role:
You will support the Senior Technical Manager on day-to-day technical and quality issues, act as the technical liaison for selected retail customers, drive customer-focused initiatives related to quality, food safety, sustainability, and NPD (New Product Development), manage customer queries, complaints, and product rejections, provide prompt updates to relevant stakeholders, collaborate with Product Managers to enhance quality performance and operational efficiency, maintain accurate customer specifications, ensure supplier alignment, host customer visits, showcase site and supplier operations, and support due diligence processes across food safety, legality, quality, ethics, and sustainability.
Personal Specification:
We are looking for an experienced individual who has worked within food or fresh produce in a technical manager or technologist position, dealt directly with retailers, possesses exceptional communication skills (verbal and written), has customer-facing experience with top 5 retailers, can work under pressure and meet deadlines, demonstrates thorough attention to detail and a commitment to quality, and has a proactive mindset with a focus on continuous improvement.
Compensation Package:
We offer a competitive salary range estimated at £60,000 - £80,000 per annum, depending on experience.
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