Customer Liaison Technical Expert

3 hours ago


Spalding, Lincolnshire, United Kingdom Morepeople 01780 Full time

Morepeople, a leading provider of staffing solutions, is seeking a Customer Liaison Technical Expert to join our team in Lincolnshire. This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for ensuring product quality, compliance, and innovation while building strong relationships with customers, suppliers, and growers.

The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.

Key Responsibilities:

• Support the Senior Technical Manager on day-to-day technical and quality issues

• Serve as the technical liaison for selected retail customers

• Drive customer-focused initiatives related to quality, food safety, sustainability, and NPD (New Product Development)

• Manage customer queries, complaints, and product rejections, providing prompt updates to relevant stakeholders

• Collaborate with Product Managers to enhance quality performance and operational efficiency

• Support due diligence processes across food safety, legality, quality, ethics, and sustainability

Personal Specification:

• Worked within food or fresh produce in a technical manager or technologist position and dealt directly with retailers

• Exceptional communication skills (verbal and written)

• Thorough attention to detail and a commitment to quality

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