Wellbeing and Safeguarding Specialist

5 days ago


Hull, Kingston upon Hull, United Kingdom Mears Group Full time
About Our Team

Mears Group is a leading provider of accommodation and support services.

We are committed to delivering high-quality services that meet the needs of our service users.

The Resident Welfare Officer role forms part of a front-line delivery team providing accommodation and support through:

  • In line with Mears Equality, Diversity and Inclusion policy, delivery of welfare and support services to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances.
  • Delivery of welfare and support services to ensure full contractual compliance and successful outcomes of all Key Performance Indicators and service delivery targets.
  • Management and mitigation of service user well-being risk and escalation in line with policy and procedure.
  • Delivery of service to ensure safeguarding and welfare are fully considered in line with processes.
  • Maintaining boundaries and being resilient to ensure a professional and well-defined service is provided to meet the needs of the service users.
  • Working collaboratively with Housing Managers to deliver a seamless service in meeting the individual and property needs of all our service users.
  • Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution.

Salary: up to £28,350pa + company car.

Requirements

  • Demonstrable experience of working in a similar based role.
  • Experience of working with vulnerable and diverse client groups.
  • Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking etc.
  • Ability to work under own initiative and successfully as part of a team.
  • You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others.
  • Full UK Driving License.

Benefits

  • 25 days annual leave plus bank holidays.
  • Voluntary OOH rota, £250 flat rate, £20.44 every hour.
  • Company Vehicle, Fuel Card and Uniform.
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work.
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
  • Family friendly policies.


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