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Regional EMEA P2P Lead

2 months ago

Colchester, Essex, United Kingdom Informa Full time
Job Title: Regional EMEA P2P Lead

Informa is seeking a seasoned finance professional to lead our Procure to Pay (P2P) process in the EMEA region. As Regional EMEA P2P Lead, you will be responsible for setting the strategic direction for P2P and driving performance through defined measures and continuous improvement.

Key Responsibilities:
  • Develop and execute an effective P2P strategy for the region, aligning with Informa's global goals and objectives.
  • Lead the P2P delivery team to ensure overall performance meets SLA, KPI, and customer satisfaction targets.
  • Manage the P2P service delivered by the Business Process Outsourcing (BPO) partner to ensure performance is in line with targets.
  • Develop and embed best practices into P2P operations processes, controls, and systems to deliver a seamless end-to-end procure to pay process.
  • Build and develop an efficient and effective team, recruiting and retaining top talent and planning for succession.
  • Lead the monthly preparation and review of performance dashboards, identifying necessary actions to resolve areas of under-performance.
  • Drive a culture of excellence and compliance to Global Policies.
  • Be the go-to expert for P2P processes and policies across the organization.
Process Change:
  • Drive continuous improvement in the business and within P2P, highlighting potential process or control improvement opportunities with a focus on customer experience.
  • Ensure all process documents are up-to-date and readily available, and that staff are aware of key processes and how they function.
  • Work closely with the business and Global Process Owners to identify changes to processes necessary through changing business requirements.
  • Attend governance meetings to report on issues and take away actions as appropriate.
  • Recommend and implement best practice system solutions for P2P processes.
  • Gather MI and feedback on system performance and relevance.
  • Undertake detailed change impact assessments, focused around process, technology, people, and business continuity, and design mitigation protocols.
  • Process hand-offs, issue resolution, and post-transition stabilization and optimization.
  • Ensure controls and quality standards are met, and successful use of the governance forum across different levels.
  • Raise and manage risks/issues as appropriate.
Vendor Management:
  • Ensure that Group policies, controls, and contractual SLAs are being adhered to and followed.
  • Resolve escalated operational issues as specified by the governance model.
  • Meet with third-party vendors on a regular basis to review performance and agree actions required to resolve areas of under-performance or SLA breach.
Leadership:
  • Ensure that appropriate People Development tools are utilized throughout the team consistently and fairly to ensure optimum performance of all colleagues, concentrating on both technical and soft skill development in conjunction with local HR colleagues.
  • Ensure that planning and prioritization of work within the team is enough to maintain and improve performance metrics.
  • Encourage an environment in which people value diversity either in recruitment, team formation, and/or in developing plans and strategies.
  • Bring team members into discussions so that they can contribute their ideas, are involved in setting team objectives, and feel engaged on issues that affect them.
  • Support, assist, and cover team members where necessary.

Informa is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all perspectives and backgrounds are valued.

We are a global business with a diverse workforce, and we strive to reflect this diversity in our hiring practices. We are an equal opportunities employer and welcome applications from diverse candidates.