Customer Service Associate

4 hours ago


Stirling, Stirling, United Kingdom FatFace Full time
Overview">

FatFace is a dynamic and customer-focused retailer seeking an enthusiastic Crew Member to join our team at our Stirling store. As the face of our business, you will play a key role in providing exceptional service to our customers, ensuring they have a memorable shopping experience.

Key Responsibilities
  • Greet and thank customers, providing a warm and friendly welcome
  • Provide product information and recommendations to customers, assisting with sales and multi-channel sales
  • Efficiently process sales, orders, and refunds, maintaining a high level of customer satisfaction
  • Process deliveries and replenish stock, ensuring a well-stocked shop floor
  • Participate in visual merchandising and maintain a tidy store environment
Benefits
  • Competitive salary: £25,000 per annum
  • Generous monthly discount allowance
  • Pension scheme
  • Sick pay allowances
  • Enhanced family-friendly policies


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