Hotel Duty Supervisor

2 weeks ago


London, Greater London, United Kingdom Imperial London Hotels Limited Full time

Job Title: Hotel Duty Supervisor

About Us: We operate seven hotels in Central London, offering a unique and memorable experience to our guests.

Salary Range: £38,000 - £48,000 per annum

Job Description:

The successful candidate will be responsible for ensuring exceptional guest experiences from check-in to check-out. This involves leading by example, creating a memorable experience, and adhering to hotel brand standards.

Your main responsibilities will include managing luggage storage areas, collaborating with relevant departments to secure extra space when needed, and maintaining cleanliness. You will also respond to accidents and incidents, calling emergency services when required, and documenting events in the Saeker system.

Main Responsibilities:

  • Managing luggage storage areas and collaborating with relevant departments to secure extra space when needed
  • Maintaining cleanliness and ensuring that all areas are well-organized
  • Responding to accidents and incidents, calling emergency services when required, and documenting events in the Saeker system
  • Completing regular walk-throughs to monitor health and safety, recording findings, and taking action when necessary

Requirements:

  • A seasoned Duty Manager or Reception Manager with experience in a similar setting, preferably in a hotel environment
  • Strong knowledge of fire evacuation procedures and confidence in leading them
  • A genuine passion for hospitality, with a focus on delivering exceptional guest experiences
  • NVQ/QCF Level 3 certification or equivalent qualification in Business Administration
  • A natural leader capable of motivating and developing teams to reach their full potential

Benefits:

  • 28 days' holiday pro-rata, increasing to 33 days with length of service
  • Free meals on duty
  • Uniform and dry-cleaning provision
  • Employee recognition and awards
  • Social events and interest-free Season Ticket Loan/Travelcard Loan


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