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Hotel Breakfast and Duty Manager

1 month ago

London, Greater London, United Kingdom Dakota Newcastle Full time

About Dakota Newcastle

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We are seeking an experienced Morning Manager to join our team at Dakota Newcastle. As one of the first faces our guests will see, we require somebody who loves mornings and is passionate about delivering exceptional service.

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This role involves overseeing the morning operation of the hotel, including managing breakfast service, check outs, and being designated Duty Manager. Every day is different, but at the heart of this role is a commitment to delivering exceptional service with a strong focus on engaging with guests and leading your team with inspiration and confidence.

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We are situated by the Gateshead Millennium Bridge on the quayside, boasting 118 bedrooms including stunning 33 suites. Our hotel features a renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.

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Key Responsibilities:

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  • Host and run breakfast and lunch service, ensuring smooth operations and exceptional guest experiences.">
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    • Carry out managerial duties, including writing breakfast rotas, holiday management, conducting job interviews, working closely with other departments, and delivering training.">
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      • Work with the Breakfast Chef to provide feedback and suggestions on continuously improving the breakfast offering and service.">
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        • Develop the breakfast teams' knowledge through on-the-job coaching and implement procedures that continually improve the service.">
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As appointed Hotel Duty Manager each morning, key responsibilities include:

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  • Coordinating communication between departments, reporting absences, and hosting the morning briefing.">
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    • Managing guest feedback, resolving complaints, and maintaining guest knowledge.">
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      • Leading the hotel through emergency evacuations and crisis situations, including being a first aider and lead fire warden.">
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        • Lead the team to provide consistently high levels of guest service in accordance with our service principles and values.">
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          • Assist with all departments, including Reception and Housekeeping, if required.">
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About Us

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Dakota is a growing UK-based lifestyle brand known for our stylish hotels, bustling brasserie Grills, and upscale cocktail Bars. We have expanded into prime city centre locations, and Dakota Newcastle is set to open in early 2025.

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We attract hard-working individuals who are passionate about delivering attentive and genuine guest service. We have been voted within The Caterer's Top 15 Best Employers in Hospitality for the last five years in a row.

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We offer a competitive salary, quarterly performance-based target bonus, and additional benefits such as meals on duty, uniforming, and flexible working options.

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Requirements

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Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team. Ideal applicants should have a minimum of three years' experience working in a restaurant environment and two years' experience at supervisor level or above.

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Demonstrable ability to host and run a restaurant service is essential. Experience working in a 4* or 5* hotel environment, being a hotel Duty Manager, and holding previous training in Food Hygiene, Fire Safety, Personal License, or similar is preferred.

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The estimated salary for this position is around £35,000-£45,000 per annum, depending on experience and qualifications.