Records Associate

2 days ago

Hermitage, United Kingdom Williams Lea Full time
Job Title: Records Associate

We are seeking a highly organized and detail-oriented Records Associate to join our team at Williams Lea. As a Records Associate, you will be responsible for delivering exceptional customer service to our clients, maintaining accurate and up-to-date records, and ensuring compliance with company policies and procedures.

Key Responsibilities:
  • Perform records services work according to established policies and procedures
  • Assess job requests, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle
  • Use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off-site storage, as necessary
  • Locate and retrieve records files, liaise with storage vendors when needed
  • Adhere to record and document retention policies, including following up on the proper return, collection, and refiling of records
  • Use customer service skills to maintain and enhance customer relationships, or otherwise complete records requests to client satisfaction
Requirements:
  • High school diploma or equivalent required. Higher level education preferred or equivalent work experience
  • Minimum 2 years' experience preferably in a legal, banking or large corporate environment
  • Legal records services, record-keeping, records management experience
  • Intermediate skill in the use of MS Office software (Word, Excel)
  • Knowledge of software programs for legal records services, records management or record-keeping preferred
  • Knowledge of a legal timekeeping or job tracking system is preferred
What We Offer:
  • A competitive hourly rate of $21.11
  • A comprehensive benefits package, including health insurance options, 401k retirement savings plan, paid time off, and more
  • A dynamic and supportive work environment with opportunities for growth and development

Williams Lea is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture.

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