Medical Secretary
6 days ago
Job Title: Medical Secretary - Clinical Support Specialist
Job Summary:
We are seeking a highly skilled and experienced Medical Secretary to join our team at Roborough Surgery. As a Medical Secretary, you will play a vital role in supporting the clinical team by providing administrative assistance and ensuring the smooth operation of our medical office.
Main Responsibilities:
- Typing of clinical team referrals, complete forms, letters, and information in a timely manner.
- Use of dictation software to produce audio typewritten work.
- DRSS worklist management, rejected referrals, queries, etc.
- General administration duties and tasks, including use of Office 365 and other software.
- Liaison with hospitals, patients, GPs, practice staff, and other agencies.
- Managing incoming telephone calls and redirect, document, or deal with accordingly, along with answer machine messages daily.
- Manage internal messages and personal NHS email daily and deal with accordingly.
- Manage the shared email accounts (Admin/Reports) and action as appropriate.
- Process secretarial tasks received through Practice clinical system task screen.
- Processing and managing non-NHS workload (insurance reports, SARS requests, miscellaneous letters) following practice protocol.
- Action and process requests for Online Access to Medical Records plus associated medical records and online access workload to support the Practice Manager and Online Services Team.
- Liaise with the Practice Manager and other colleagues to support the whole Practice Team.
- Respect confidential information received, ensuring General Data Protection Regulations are always followed.
- Deal with all tasks and duties in a timely manner.
- You may be requested to carry out any other reasonable duties within the scope of your job role.
- Use NHS Smartcard as required and as part of the job role.
Person Specification:
- Essential:
- Proficient Audio Typist; IT literate.
- Experience in a secretarial or similar role within General Practice or NHS.
- Desirable:
- Knowledge of SystmOne.
About Us:
Roborough Surgery is a friendly single-site practice situated in the North of Plymouth providing primary healthcare for around 11,100 patients. We are also part of Drake Medical Alliance Primary Care Network, working closely with our member practices and ARRS staff to provide a comprehensive package of care/services to our patients to meet the demands of the modern general practice. We work from a purpose-built modern building with onsite parking and have a positive, supportive, and welcoming atmosphere.
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