Customer Relationship Manager
3 weeks ago
Job Overview
Austin Fraser seeks a Senior Customer Service Adviser to manage and enhance customer relationships in High Wycombe.
This role involves handling complex client requirements, ensuring seamless order processing, and delivering exceptional service.
Client Details
The client is a globally recognised organisation specialising in creating innovative solutions for the food and beverage industry.
Known for their commitment to quality and creativity, they blend science and artistry to deliver tailored solutions.
Their products are trusted by top brands worldwide, reflecting decades of expertise and passion.
Description
- Manage key customer accounts to ensure exceptional service delivery.
- Deal with escalated queries and complaints effectively.
- Proactively identify and address potential service issues to maintain high-quality standards.
- Prepare and present regular customer service performance reports to stakeholders.
- Drive process improvements to enhance the customer experience and increase customer satisfaction.
- Train and mentor junior team members to uphold service standards and promote excellence.
Requirements
- Proven experience in a senior customer service role, ideally within manufacturing or B2B environments.
- Proficiency in using CRM and ERP systems to streamline processes and improve efficiency.
Estimated Salary: £45,000 - £55,000 per annum, depending on experience.
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