Relationship Manager
3 days ago
Are you a results-driven and customer-focused professional looking for a new challenge? CPI Local is a leading Medical Equipment Supplier and Manufacturer based in High Wycombe, and we're seeking an Outbound Customer Service Representative to join our team.
About Us
We partner with a world-renowned manufacturer and stock over 35,000 products. This role focuses on delivering exceptional customer experiences and promoting our extensive product and service offerings.
Key Responsibilities
Customer Relationship Management
- Collaborate with on-the-road sales reps to build and maintain strong customer relationships.
- Support sales reps with order entry, queries, and customer account management.
- Promote new products and meet customer needs proactively.
Team Collaboration
- Provide backup support for the inbound team by handling calls, customer queries, and order processing as needed.
- Work closely with team members to deliver exceptional customer experiences.
Outbound Call Activity
- Make a minimum of 30 proactive outbound calls daily to your customer base, aligning efforts with sales reps.
- Strive for a 50% call-to-order conversion rate.
Benefits
- A competitive salary of £26K + OTE £5K.
- Opportunities for growth and development within a supportive and dynamic team.
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