Relationship Manager

3 days ago


High Wycombe, Buckinghamshire, United Kingdom CPI Local Full time

Are you a results-driven and customer-focused professional looking for a new challenge? CPI Local is a leading Medical Equipment Supplier and Manufacturer based in High Wycombe, and we're seeking an Outbound Customer Service Representative to join our team.

About Us

We partner with a world-renowned manufacturer and stock over 35,000 products. This role focuses on delivering exceptional customer experiences and promoting our extensive product and service offerings.

Key Responsibilities

Customer Relationship Management

  • Collaborate with on-the-road sales reps to build and maintain strong customer relationships.
  • Support sales reps with order entry, queries, and customer account management.
  • Promote new products and meet customer needs proactively.

Team Collaboration

  • Provide backup support for the inbound team by handling calls, customer queries, and order processing as needed.
  • Work closely with team members to deliver exceptional customer experiences.

Outbound Call Activity

  • Make a minimum of 30 proactive outbound calls daily to your customer base, aligning efforts with sales reps.
  • Strive for a 50% call-to-order conversion rate.

Benefits

  • A competitive salary of £26K + OTE £5K.
  • Opportunities for growth and development within a supportive and dynamic team.


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