Technical Support Professional

6 days ago

Telford, Telford and Wrekin, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

Job Summary

An exciting opportunity has arisen for a highly motivated individual to join the Shrewsbury and Telford Hospital NHS Trust Digital Services team as an IT Service Desk Technician on a temporary contract.

The successful candidate will be the face of Digital Services and will be the first point of contact for all end users to ensure all IT service users receive an efficient and responsive and professional service.

You will provide a customer-centric service with the aim of resolving incidents and service requests at the first point of contact and embedded following ITIL processes.

This role will include being part of an out-of-hours IT Service Desk on-call rota and therefore a clean driver's license will be required and subject to check at interview stage.

Main Duties of the Job

  • Experience working in a busy IT Service Desk environment
  • Experience in problem-solving in a mixed computing environment
  • Experience of working in a service delivery function
  • Influencing the application of IT to working practices
  • Experience of IT systems administration
  • Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
  • Flexible attitude to the prioritization of workload (to support the dynamic nature of the service)
  • Multi-tasking ability required to deal with multiple incidents awaiting resolution

About Us

The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust, proactive, and resilient service on which customers can rely upon.

Job Responsibilities

For full duties and responsibilities, please refer to the attached document entitled Job Description.

Person Specification

  • Proven experience in problem-solving and diagnostics
  • Proven IT Service Desk experience
  • Experience of working in a service delivery function
  • Experience of IT systems administration

Desirable

  • NHS experience
  • Understanding of ITIL working practices
  • Experience of testing newly developed software and reporting problems/issues
  • Experience of Customer Relation Management

Skills and Knowledge

  • Excellent written and communication skills
  • Broad knowledge of IT
  • Proven knowledge of supporting OS Win 7 and Win10
  • Proven knowledge of supporting iOS devices

Qualifications

  • Educated to GCSE level

Desirable

  • ITIL qualification
  • Relevant IT specialist course

  • Support Professional

    4 days ago

    Telford, Telford and Wrekin, United Kingdom Coburg Banks Technical Full time

    About Coburg Banks TechnicalWe are a well-established organization providing temporary staff to companies and organizations in various sectors.Our team of professionals is dedicated to delivering exceptional service and support to our clients and their customers.We pride ourselves on being a company that people want to work for, and we believe that our team...

  • Support Professional

    4 days ago

    Telford, Telford and Wrekin, United Kingdom Coburg Banks Technical Full time

    About Coburg Banks TechnicalWe are a well-established organization providing temporary staff to companies and organizations in various sectors.Our team of professionals is dedicated to delivering exceptional service and support to our clients and their customers.We pride ourselves on being a company that people want to work for, and we believe that our team...

  • Senior Support Professional

    7 days ago

    Telford, Telford and Wrekin, United Kingdom Creative Support Full time

    **Job Summary**Creative Support is seeking a dedicated and compassionate Senior Support Worker to join our team in Telford. As a Senior Support Worker, you will play a vital role in delivering high-quality care and support to adults with learning disabilities and complex health needs.**Key Responsibilities**Provide dignified and respectful care and support...

  • Senior Support Professional

    6 days ago

    Telford, Telford and Wrekin, United Kingdom Creative Support Full time

    **Job Summary**Creative Support is seeking a dedicated and compassionate Senior Support Worker to join our team in Telford. As a Senior Support Worker, you will play a vital role in delivering high-quality care and support to adults with learning disabilities and complex health needs.**Key Responsibilities**Provide dignified and respectful care and support...

  • Technical Sales Professional

    6 hours ago

    Telford, Telford and Wrekin, United Kingdom Rise Technical Recruitment Limited Full time

    Job OpportunityGraduate Internal Sales EngineerSalary and Benefits£28,000 - £30,000 + OTE £35,000 + Excellent Company BenefitsLocationTelford, ShropshireAbout the RoleAre you an Engineering Graduate looking to work with a rapidly expanding market leader, dealing with long-term key clients?On offer is an excellent opportunity to work within a new...

  • Technical Sales Professional

    9 hours ago

    Telford, Telford and Wrekin, United Kingdom Rise Technical Recruitment Limited Full time

    Job OpportunityGraduate Internal Sales EngineerSalary and Benefits£28,000 - £30,000 + OTE £35,000 + Excellent Company BenefitsLocationTelford, ShropshireAbout the RoleAre you an Engineering Graduate looking to work with a rapidly expanding market leader, dealing with long-term key clients?On offer is an excellent opportunity to work within a new...

  • Care and Support Professional

    7 days ago

    Telford, Telford and Wrekin, United Kingdom Creative Support Full time

    **Job Summary**Creative Support is seeking a dedicated and compassionate Recovery Support Worker to join our team in Telford. As a key member of our staff, you will play a vital role in providing high-quality care and support to individuals with mental health needs.**Key Responsibilities**Develop and maintain warm and trusting relationships with service...

  • Care and Support Professional

    6 days ago

    Telford, Telford and Wrekin, United Kingdom Creative Support Full time

    **Job Summary**Creative Support is seeking a dedicated and compassionate Recovery Support Worker to join our team in Telford. As a key member of our staff, you will play a vital role in providing high-quality care and support to individuals with mental health needs.**Key Responsibilities**Develop and maintain warm and trusting relationships with service...

  • Enterprise Support Professional

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time

    Job OverviewChapman Tate Associates is seeking a skilled 3rd Line Engineer to join their dynamic team. This is a fantastic opportunity for an experienced IT professional to take the next step in their career with a company that values innovation, growth, and work-life balance.The RoleAs a 3rd Line Engineer, you will play a critical role in delivering...

  • Technical Support Specialist

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom L&C Employment Consulting Full time

    Technical Support Specialist - Permanent PositionCompany: L&C Employment ConsultingWe are currently seeking a dedicated Technical Support Specialist to join a dynamic and expanding organization. This role is ideal for an IT professional eager to enhance their expertise while contributing to a collaborative team environment.Key Responsibilities:Provide...

  • Industrial Automation Professional

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Premier Technical Recruitment Ltd Full time

    Job DescriptionCompany OverviewPremier Technical Recruitment Ltd is a leading provider of technical recruitment services, specializing in the placement of skilled professionals in the fields of automation, controls, and engineering.Job SummaryWe are seeking an experienced Electrical/PLC Software Engineer to join our client's highly successful software team....

  • Graduate Sales and Marketing Professional

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:Rise Technical Recruitment Limited is seeking a highly motivated and ambitious Graduate Sales Engineer to join our team. As a Sales Engineer Graduate, you will play a key role in driving business growth and expansion within the engineering industry.Key Responsibilities:Develop and maintain relationships with key clients and...

  • Graduate Sales and Engineering Professional

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:We are seeking a highly motivated and ambitious Graduate Sales Engineer to join our team at Rise Technical Recruitment Limited. As a Sales Engineer Graduate, you will play a key role in driving sales growth and developing strong relationships with our clients.Key Responsibilities:Develop and execute sales strategies to meet and exceed sales...

  • Technical Support Specialist

    7 days ago

    Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time

    About the RoleChapman Tate Associates is seeking a skilled 3rd Line Engineer to join their dynamic team. This is a fantastic opportunity for an experienced IT professional to take the next step in their career with a company that values innovation, growth, and work-life balance.Key ResponsibilitiesProvide expert assistance with complex technical issues,...

  • Senior Care Professional

    6 days ago

    Telford, Telford and Wrekin, United Kingdom Creative Support Full time

    Are you passionate about delivering high-quality, engaging, respectful, and dignified care to adults with learning disabilities and complex health needs? If so, you could be the ideal candidate for our established team in Telford. At Christine Avenue in Wellington, we provide quality care and support to 4 adults within a beautiful supported living setting....

  • Senior Care Professional

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Creative Support Full time

    Are you passionate about delivering high-quality, engaging, respectful, and dignified care to adults with learning disabilities and complex health needs? If so, you could be the ideal candidate for our established team in Telford. At Christine Avenue in Wellington, we provide quality care and support to 4 adults within a beautiful supported living setting....

  • Technical Support Specialist

    6 days ago

    Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our dynamic team at Chapman Tate Associates. As a 3rd Line Engineer, you will play a critical role in delivering top-tier IT support and solutions to our clients.Key ResponsibilitiesProvide expert assistance with complex technical issues, onboarding new clients, and ensuring...

  • Technical Support Specialist

    6 days ago

    Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our dynamic team at Chapman Tate Associates. As a 3rd Line Engineer, you will play a critical role in delivering top-tier IT support and solutions to our clients.Key ResponsibilitiesProvide expert assistance with complex technical issues, onboarding new clients, and ensuring...

  • Technical Support Specialist

    4 days ago

    Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time £35,000 - £45,000

    Job Title: 3rd Line EngineerLocation: Remote/HybridSalary: Up to £45,000 per annumChapman Tate Associates, in partnership with a leading Managed Service Provider (MSP), is seeking a skilled IT professional to join their dynamic team as a 3rd Line Engineer. This is a fantastic opportunity for an experienced IT expert to take the next step in their career...

  • Technical Support Specialist

    4 days ago

    Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time £35,000 - £45,000

    Job Title: 3rd Line EngineerLocation: Remote/HybridSalary: Up to £45,000 per annumChapman Tate Associates, in partnership with a leading Managed Service Provider (MSP), is seeking a skilled IT professional to join their dynamic team as a 3rd Line Engineer. This is a fantastic opportunity for an experienced IT expert to take the next step in their career...